Not Satisfied with Your Purchase

Our Product Research Team spends considerable time selecting items we believe customers will love—products driven by market demand, current trends, or high interest.

As a small business with meaningful operating costs, we ask customers to do their due diligence before purchasing—research the product and proceed only if it meets your needs.
While we understand you may be unhappy with your item, operational expenses have already been incurred; therefore, all sales are final and refunds cannot be issued.

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Incorrect Item Received

Receiving an incorrect item means you were sent something entirely different from what appears on our website.

• Will be replaced:

  • You ordered a dress and received a pair of shoes.

  • You ordered lipstick and received mascara.

• Will NOT be replaced:

  • You ordered a weighted plushie and feel it isn’t weighted. We strive to provide detailed product information so customers can make informed decisions before buying.

  • You ordered a jacket in size Large and believe you received a Small. Our listings aim to be comprehensive to guide sizing choices; please review them prior to purchase.

Replacement process:

• We’ll create a replacement order using the same shipping speed as your original.

• Please send three photos of the received item from different angles to help us expedite the replacement.

• If a replacement is approved, there’s no need to return the incorrect item.

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Items Not Received After 30 Days

Orders not received after 30 days (excluding shipments that show as delivered on the carrier’s website, such as USPS or Canada Post) qualify for a free replacement.

• The replacement will use the same shipping speed as the original order.

If your tracking status shows “delivered,” please contact your local post office.